TSA Experience

Information Graphics and Digital Signage
IDEO, Palo Alto

The Transportation Security Administration(TSA) contracted IDEO to re-invent their security experience. I was part of the a large design team that rethought to process. I contributed expertise on the functional use of color, the signage, and the digital displays. We divided up the information we communicate depending on the needs as and anxieties an each stage in the checkin process.